Return & Refund

BoldBites.shop Return & Refund Policy for Household & Kitchen Products

Thank you for shopping at BoldBites.shop! We are dedicated to providing high-quality household and kitchen products. To ensure you have a pleasant shopping experience, please read the following Return & Refund Policy carefully before initiating any returns or refunds.

1. Return Policy

1.1 Return Window

• We accept return requests within 30 days from the date you receive the product. Returns made after 30 days will not be accepted.

1.2 Return Conditions

• Products must be in their original packaging, unused, undamaged, and unopened.
• Custom or personalized items (e.g., engraved or custom-sized products) are not eligible for return.
• Due to hygiene reasons, food-related products, cleaning products, or perishable goods cannot be returned.

1.3 Return Process

• Please contact our customer service team with your order number and the reason for return.
• Our customer service team will provide you with return instructions and the return address.
• Ensure that the product is in its original condition and well-packaged to prevent damage during return shipping.

2. Refund Policy

2.1 Refund Process

• Once we receive the returned item and confirm that it meets the return criteria, your refund will be processed within 7-10 business days.
• Refunds will be issued through your original payment method (e.g., credit card, payment platform), and the processing time may vary depending on your payment method.

2.2 Refund Amount

• The refund will be the original price of the product, excluding shipping costs (unless the item has a defect or was shipped incorrectly).
• If the item was damaged during shipping, you can provide photos or videos of the damage, and we will offer a full refund or replacement.

2.3 Partial Refunds

• If the product shows signs of use or missing accessories, we may offer a partial refund based on the condition of the item.

3. Exchange Policy

• If you receive a defective item or the wrong product, please contact us immediately. We offer free exchanges to ensure you receive the correct product.
• Returned or exchanged items must be in their original, unused condition. If you wish to exchange a non-defective item, you may be responsible for return shipping costs.

4. Special Circumstances

• If the item is damaged during transit or has significant quality issues, we will cover the return shipping costs.
• If external factors (such as weather conditions or shipping delays) cause the return to exceed the standard timeframe, we will handle the case on an individual basis.

5. Contact Us

If you have any questions regarding returns or refunds, please reach out to our customer service team using the following contact details:

• Email: support@boldbites.shop
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM

We highly value your shopping experience and strive to resolve any issues you may have promptly. Thank you for choosing BoldBites.shop—we hope our products bring convenience and joy to your life!