Track your order
BoldBites.shop Order Tracking Guide for Household & Kitchen Products
Thank you for shopping with BoldBites.shop! We want to ensure a smooth shopping experience for you, and our order tracking guide will help you easily track your order. Below are the detailed instructions on how to track your order.
1. How to Track My Order?
Once your order has been shipped, you will receive an email with a tracking number. Follow the steps below to track your order:
1.1 Track via Tracking Number
- Open the email you received and copy your tracking number.
- Visit the carrier's website (we will provide the carrier's details, such as the courier company name).
- Go to the tracking page on the carrier’s website, enter your tracking number, and click the Track button.
- View the real-time status of your package, including its current location and estimated delivery date.
1.2 Track via Order Page
- Log in to your BoldBites.shop account.
- Go to your Order History page.
- Find the order you wish to track and click View Details.
- On the order details page, you will see your tracking number and the relevant carrier information. If your package has been shipped, you can also click the tracking link directly to track your order.
2. What If My Order Status Hasn't Updated?
There may be some delays in updating the order tracking status. Below are some common reasons:
- Carrier System Delays: The carrier’s system may experience delays in updating the tracking information.
- Transit Delays: Your package may already be in transit, but the tracking update hasn't been reflected yet. Please be patient, as the system usually updates the status within a few hours.
- International Shipments: For international orders, customs checks and international transit may cause delays in tracking updates.
3. What Should I Do If My Tracking Information Says "Package Not Found"?
If you see a message saying "Package Not Found", please try the following:
- Double-check the tracking number: Make sure the tracking number is entered correctly with no missing digits or letters.
- Wait a few hours: Sometimes, the carrier needs time to update the tracking information. Try again after a few hours.
- Contact Customer Service: If the issue persists, please reach out to our customer service team. We will assist you in resolving the issue.
4. What If My Package Is Delayed or Lost?
- Delayed Package: If your package is delayed (e.g., beyond the estimated delivery date), please contact our customer service team. We will work with the carrier to check for any shipping delays and provide you with the latest status.
- Lost Package: If your package is lost in transit, please immediately contact our customer service team. We will initiate an investigation with the carrier and help you resolve the issue.
5. How to Contact Customer Service?
If you have any issues with tracking or need further assistance, please feel free to contact our customer service team. We are here to help and will ensure your order is resolved promptly.
- Email: support@boldbites.shop
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM
6. FAQ (Frequently Asked Questions)
Q: Can I change my delivery address after placing an order?
A: If your order has not been shipped yet, you can contact our customer service team to update your delivery address. Once the order has been dispatched, changes to the address may not be possible.
Q: My order shows "Delivered" but I haven't received it, what should I do?
A: If your order status shows "Delivered" but you haven't received the package, please check with neighbors or your mailbox. If you still can't find it, contact our customer service team immediately. We will help track down the package and resolve the issue.
Q: The tracking system shows "Package Delivered" but I can't find the package, what should I do?
A: If your package is marked as delivered but you cannot find it, check if someone else received the package on your behalf or if a delivery slip was left. If the issue persists, please contact our customer service team right away. We will assist you in resolving the problem.
We hope this information helps you easily track and receive your order. If you have any further questions or need assistance, don't hesitate to contact our customer service team. We are here to assist you!
